Shipping policy
Shipping Policy
Last Updated: October 2026
At OmniFlux, we aim to provide a smooth, reliable, and convenient delivery experience for every order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
Shipping Times
Delivery times may vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: Approximately 3–7 business days
- International Shipping: Approximately 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather, customs processing, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, weight, and available shipping options.
Any applicable free-shipping offers will be clearly stated on our website or at checkout.
Tracking Your Order
Once your order has been shipped, you may receive a tracking number by email. Tracking updates can take some time to appear after the package has been handed to the shipping carrier.
International Orders
For international orders, customers may be responsible for applicable customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are outside of OmniFlux’s control and may vary depending on the destination and local regulations.
Delayed or Lost Orders
Although we work with reliable shipping providers, occasional delays may occur. If your order has not arrived within the expected delivery period, please contact us so we can assist you.
If your package is marked as delivered but you have not received it, please first check with household members, neighbours, or your local delivery provider before contacting us.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase. If an incorrect address is provided, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and product. We will review the situation and work with you toward an appropriate resolution.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team.
Thank you for shopping with OmniFlux!